Shipping Policy

Shipping & Delivery Policy

14 September 2026

Welcome to Earance. We deliver our products across Pakistan and aim to provide a reliable and convenient delivery experience for every customer.

This Shipping & Delivery Policy explains how we process, ship, track, and deliver orders placed through https://earance.com/.

1. Shipping Coverage

Earance currently offers delivery across Pakistan.

All orders are packed and dispatched from our facility in Lahore.

We provide home delivery through our courier partner, TCS.

2. Order Processing

Orders are generally processed and packed on the same day they are placed, subject to order confirmation and product availability.

For Cash on Delivery (COD) orders, we may contact the customer by phone or WhatsApp to confirm the order before dispatch.

For prepaid orders made through Visa or NayaPay, processing begins after successful payment confirmation.

3. Delivery Time

Our standard delivery time is approximately 5–6 days.

For orders within the same city, delivery may take approximately 1–2 days.

Delivery estimates may vary depending on the destination, courier operations, weather conditions, public holidays, unforeseen circumstances, or other factors outside Earance’s direct control.

The delivery estimate begins after the order has been processed and dispatched.

4. Shipping Charges

Shipping is currently free for Earance customers.

Earance reserves the right to introduce or modify shipping charges in the future. Any applicable shipping charges will be communicated to customers before an order is confirmed.

5. Courier Service

Our orders are delivered through:

Courier Partner: TCS

Once an order has been dispatched, the courier is responsible for the transportation and delivery of the package to the address provided by the customer.

6. Shipment Tracking

Once your order is ready for dispatch, Earance may provide the TCS tracking number through SMS or WhatsApp.

At present, Earance does not have a dedicated tracking page on its Website. Customers can use the tracking information provided to monitor their shipment through the relevant courier service.

7. Shipment Checking

Customers are advised not to open or inspect the product inside the parcel while the courier delivery person is waiting.

Our products are electronic items and may require proper setup or reference to the product instructions.

If you experience an issue with your order or product after receiving it, please contact Earance through our customer support channels and follow our applicable Return & Refund Policy.

8. Damaged or Tampered Packages

If your package appears to be visibly damaged, opened, or tampered with when delivered, please contact Earance as soon as possible.

Customers should keep the original packaging and provide photographs or other relevant evidence when reporting a delivery-related issue.

Any claim regarding damaged or tampered shipments may be reviewed by Earance before an appropriate resolution is provided.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Earance is not responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Unavailable recipient
  • Failure to respond to courier calls
  • Refusal to receive the order

If additional delivery charges or other costs are incurred because of incorrect information provided by the customer, the customer may be responsible for those charges.

10. Failed or Refused COD Deliveries

For Cash on Delivery orders, Earance may contact the customer by phone or WhatsApp to confirm the order before dispatch.

If a customer repeatedly refuses a confirmed COD order, provides false or incomplete information, or intentionally fails to receive an order, Earance reserves the right to take appropriate action, including restricting or refusing future COD orders.

11. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur because of circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Unexpected transportation issues
  • Address-related problems
  • High-volume periods
  • Other unforeseen circumstances

In such situations, Earance will make reasonable efforts to assist the customer and provide available shipment information.

12. Prepaid Orders

For orders paid through Visa or NayaPay, the order will be processed after successful payment confirmation.

If payment cannot be verified or is unsuccessful, the order may not be processed until the payment issue has been resolved.

13. Delivery Address Changes

Customers should ensure that their shipping information is correct before submitting an order.

If you need to change your delivery address after placing an order, contact Earance as soon as possible.

Address changes cannot always be guaranteed once an order has been dispatched.

14. Contact Us

If you have questions about your order, delivery, tracking, or shipping, please contact Earance through our available customer support channels.

Website: https://earance.com/

Business: Earance

Shipping Location: Lahore, Pakistan

Delivery Coverage: All Pakistan

Courier Partner: TCS

Standard Delivery: 5–6 days

Same-City Delivery: Approximately 1–2 days

Shipping Charges: Currently Free

Effective Date: 14 September 2026